Booking your first professional carpet cleaning appointment can be a daunting prospect when you have no idea what to expect — you probably have hundreds of questions, don’t you?
That’s fine — In fact, here at OCD Home – Orange County Carpet Cleaning we WANT you to come to us with your questions! But first, we’d like to give you a preview of what you can expect from a professional carpet cleaning with us.
Congratulations, by the way. You’re now well on the way to protecting your investment, and having beautiful carpets to enjoy for years to come.
Onward! Here are five things you can expect when you book an appointment with us for your Orange County carpet cleaning needs:
1. Fast, thorough, no-hassle service.
We know that you have a busy schedule, and that schedule doesn’t revolve around waiting for a service that either shows up late or never shows at all.
We work hard to create a time-window that no only works with your schedule, but is realistically achievable. We also keep in contact with you so we can let you know when our techs are going to arrive, or if there are any hiccups.
If we can’t get there on time for some reason — or the job might take longer than estimated — we are more than happy to reschedule to another time that works the best for your schedule.
We also believe in doing the job right the first time. We take the time to make sure our technicians are licensed, fully insured, certified, and highly trained. They become experts in stain and soil removal techniques.
This ensures you get always get a tech who knows how to handle your carpet and take care of any stains or concerns you might have. They get the job done fast, and they get it done right.
Lastly, while we can’t always guarantee that we’ll get EVERY stain out — the age of the carpet, type of carpet, or certain colors may prevent this — we do guarantee that we WILL do whatever it takes to make it right and make you happy.
Whether it’s a re-cleaning, repair, or full refund, if there’s something you’re not satisfied with, we’ll take care of it right away. We strive to be the best choice for Orange County carpet cleaning, and we work hard to keep our customers happy!
2. We treat your home like it’s our own.
We use only green-seal approved products when we clean — not only are they safer for your family, pets, and possible allergies, but they’re also better for your carpet fibers. This means no harsh chemicals that can destroy your carpet fibers, and no toxic fumes to breathe!
Our techs also work with these cleaners all day, and we don’t want them to breathe any toxic chemicals either. We care about them as much as we care about you!
We know your belongings are precious, so we do our utmost to protect them as we work. We use plastic tabs or foam blocks to protect your furniture from the wet carpet, have Teflon glides on our equipment, wear booties to prevent tracking soil, and use corner guards to protect your walls.
While we also will move as much of your furniture as we can while we’re cleaning, we won’t move heavy, fragile, or precious pieces. You know best how to protect your delicate items such as collectibles, china, or jewelry.
Your valuables are precious to us as well. We do thorough background checks on all of our techs and make sure they are all fully insured, to order to ensure that the things you value are safe with our people.
3. The top rating in orange country carpet cleaning.
Manufacturers recommend steam cleaning to protect your warranty and provide the best clean for your carpet.
We use truck mounted steam systems to ensure we give the best clean our service can provide. While other companies may not want to shoulder the cost of the systems, they also can’t clean your carpets as well.
We also take the guesswork out of any pre-preparation — we do it all for you. While we recommend you move any loose, personal belongings to a safe location before we arrive, we take care of the rest for you.
4. More than just carpets.
We know that more than just your carpets get dirty, which is why we offer you more than just carpet cleaning.
Is your favorite chair or couch looking a little dingy or smelling a little funky? We offer upholstery cleaning to help refresh, renew, and protect your furniture. Mattress need refreshing? We got that too!
Don’t forget your area rugs! Even if they’re Oriental, we know how to handle your rugs and keep them cared for.
Pet stains, odors, and issues? We have that covered.
We also can take care of any natural stone, tile, and grout cleaning that you may need! Keep your entire house bright, fresh, and renewed.
5. Years of satisfaction, value, and enjoyment.
You’ve invested a lot of money in your home, and you spend a lot of time on that investment.
Regular, professional cleaning of your carpet not only helps protect that investment — it protects your health as well by removing built up dirt and allergens.
It can help reduce the normal wear, tear, and damage of everyday foot traffic and life in general. It can also help you spot problems early, while they’re still small.
There’s something about clean carpets that can give you a sense of peace and tranquility — they look good, they smell great, and they feel amazing on bare feet!
We know you have a lot of choices for your Orange County carpet cleaning needs.
We’re happy that you chose us, and we’re going to work hard to be your number one choice from here on out.
Our techs are trained to make your floors look beautiful, and we’re prepared to do whatever it takes to be the ones who keep your floors that way for years to come.
Please come to us with any questions you have. There’s no such thing as a stupid question, we’ll answer them all!